Shipping & Returns

Packaging

We care about the environment and strive to make our packaging as eco-friendly and minimal as possible. All of our orders are sent out in cardboard boxes or tubes and our clear sleeves are made from compostable corn starch - even our stickers and parcel tape are biodegradable.

Postage & Shipping

We aim to post out orders within 10-14 days of receiving as all artwork is made to order. During busy times this might not be possible and could be slightly longer. Orders placed on weekends or public holidays will be processed the next working day.

Postage will be calculated by weight and destination at checkout.

UK - Parcels are sent out by Royal Mail 1st Class or Evri.

Pricing and payments

We reserve the right to adjust prices or shipping costs, at any time without notice.

All payments are processed in British pounds sterling. All payments are processed through Stripe. It's a safe and secure way of making payments online. Take a look at their website for more information.

Once payment has been received we will process and send you your order. If we can't fulfil your order due to products being unavailable, we will email and inform you that we have cancelled your order and will fully refund your payment. We reserve the right to refuse or cancel orders at our discretion and in this instance will refund any payments which have been taken.

Returns

At Studio Mol, each item is made to order with care, meaning we’re unable to offer returns or exchanges unless your item arrives damaged or faulty.

If there’s an issue with your order, please get in touch within 7 days of delivery by emailing us at wearestudiomol@gmail.com, including photos and a brief description of the problem. We’ll do our best to resolve it quickly and fairly.

Thank you for supporting a small business and for understanding the nature of handmade, custom work.

How To Return A Faulty or Damaged Item

To request a return you must email us first. Any items returned without contacting the shop first may be exempt from receiving a refund. Once you have received a confirmation email, please return your order to:

Studio Mol, 18 Cochrane Place, Edinburgh, EH6 8AH

Receiving A Refund

Once your return has been received and checked, an email will be sent to inform you of whether a refund has been approved or rejected. If approved, credit will be applied to your original method of payment within 14 working days.

Faulty Items

If you believe your order to be faulty, please contact the shop immediately to report the fault and follow the returns information provided. All suspected faulty items must be returned for inspection within 7 days of reporting the fault.

Lost Orders

Lost items are extremely rare, though occasionally items can take longer to arrive than expected. Proof of postage is always obtained.

If you think your purchase may be lost, please check first with your local sorting office and neighbours with whom the parcel may have been left.  If you have checked these options and your parcel still cannot be found please email us for more information.